After reading rave reviews I thought I’d chance ordering custom foundation. Whilst my order arrived well packed, the foundation was completely different to my skin, too dark and orange! I am very fair usually No7 Calico/Ivory and Estee Launder Ivory 1N1. I emailed customer support on the 31/12/23 and asked for a refund. I received a reply a few days later to say I could have my foundation re-created, and I’ve not heard anything since this date. I have sent another follow up email asking for a refund but no response - no refund or new foundation. I do not recommend.
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