I bought my foundation in August 2023, colour match was great and texture good on my skin too - I only used it a few times but then had an issue where the bottle came apart and the pump was stuck in the lid, so I couldn’t get the product out of the bottle. When I saw another Dcypher ad going around on social media I commented telling them this had happened. I had a message really quickly from them, they then replaced my foundation free of charge and I had it the next day. The new bottle feels much more hard wearing than the original design, and I’m really grateful for the replacement. I really found this to be brilliant customer service for them to do this, and the advisor I spoke with over messenger was extremely helpful.
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