I ordered some foundation from Dcypher after seeing some adverts on Instagram and some good reviews here. Don't usually get my makeup online without shade testing first but the reviews were so good I thought I'd give it a try.Used the skin shade analyser and took a photo by a window without makeup on in natural daylight and requested my shade. I'm black so when the shade arrived more of a mixed race tone, I knew looking at the bottle it wouldn't match but tried it anyway and it didn't. Got in touch with customer services and they offered an exchange to the right shade or a refund. I opted for an exchange because I did want to see if they could match my shade. They dispatched a new shade really quickly after I sent another photo and although it was a slightly closer match unfortunately it was still a couple of shades too light so I requested a refund.I just wanted to leave a review because their customer service was AMAZING. They responded to emails quickly, they were apologetic when the shades didn't match and when I returned both bottles after requesting a refund and showed proof of postage (which they covered the cost for) they issued my refund extremely quickly. Great company and although I'm gutted they couldn't find my shade (not sure if it's just harder to match darker skin undertones via photograph?), I'll maybe try again in the future.
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