My skepticism was justified when the first foundation arrived and it was SO pale, I thought it was a mistake and had been accidentally sent to the wrong customer. The adjustment process was simple- I provided more detailed feedback and a new foundation arrived, but still not right. I'm beginning to wonder how so many customers seemed to get such perfect matches, yet mine was so bad. I decided not to give up and asked for another adjustment with more detailed feedback, and finally, I think I have something that works for summer when my skin is darker; the previous adjustment is close enough to use for a winter foundation when my skin is paler, so it might be a double win!
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