Customer service is terrible. I had the active night ampoules for Christmas and as they are in a glass capsule 2 of them smashed and and left shards of glass I contacted customer services at first they try to tell me it not impossible for this to happen and sent me instructions. When I replied to explain that this was not the point they blamed the language barrier and said they would offer me a giftVoucher towards my next purchase. I then sent my customer number and my address as requested and then they replied saying sorry you need to contact the company you purchased it from. They had me back and forth for days for them to tell me this. I explained that it was Christmas present and they weren’t helpful at all. Their products are good but if something does go wrong don’t expect any help from them directly!! They are the manufacturer and they should take responsibility. I won’t be using them again
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