So I played Metin2 on multiple servers. After some fishing I got banned for fish-botting. I argued with the customer support through tickets for months, to no avail. They have no in-game experience so they don't know what players can do in-game. They are rude, unprofessional in their responses and dead-set stubborn. It feels like talking to a 12 year-old kid high on sugar that got his sugar supply cut from his mother and is now constantly in a spiraling tantrum. Those people get paid to help customers, the game moderators get paid to ban hackers and help the community. A far better solution would be to fire them all because not only they don't help the community in any way whatsoever, they cause damage. They are the main reason for a bad game experience.
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