Review Time
As a player in NosTale PL, I reported serious staff misconduct by Team Manager "Makani": initiating private relations/flirting with users (violating no-personal-interaction rules), selective moderation (deleting my neutral messages while worse content stayed unpunished for weeks), retaliation after I distanced myself from private engagement, abuse of power, and attempts to retroactively justify actions by changing channel names and adding +18 warnings only after my criticism.
My initial ticket #20085180 was handled by the same PL team (Makani & CM Art) – ended with threats of permanent block instead of a fair review. Escalated to international ticket #662413, but still no response.
Evidence:
Evidence (search for these Imgur albums):
Ticket manipulations, contradictions, and ban threat: imgur dot com slash a slash 2CRWG9f
Selective moderation examples (attachments from old ticket): imgur dot com slash a slash V954IgD
Retroactive channel changes to cover misconduct: imgur dot com slash a slash SzI2ssS
Gameforge support ignores clear conflicts of interest and protects their staff. No transparency, no justice – just suppression of complaints. Avoid if you value fair play.
As a player in NosTale PL, I reported serious staff misconduct by Team Manager "Makani": initiating private relations/flirting with users (violating no-personal-interaction rules), selective moderation (deleting my neutral messages while worse content stayed unpunished for weeks), retaliation after I distanced myself from private engagement, abuse of power, and attempts to retroactively justify actions by changing channel names and adding +18 warnings only after my criticism.My initial ticket #20085180 was handled by the same PL team (Makani & CM Art) – ended with threats of permanent block instead of a fair review. Escalated to international ticket #662413, but still no response.Evidence:Evidence (search for these Imgur albums):Ticket manipulations, contradictions, and ban threat: imgur dot com slash a slash 2CRWG9fSelective moderation examples (attachments from old ticket): imgur dot com slash a slash V954IgDRetroactive channel changes to cover misconduct: imgur dot com slash a slash SzI2ssSGameforge support ignores clear conflicts of interest and protects their staff. No transparency, no justice – just suppression of complaints. Avoid if you value fair play.
So I played Metin2 on multiple servers. After some fishing I got banned for fish-botting. I argued with the customer support through tickets for months, to no avail. They have no in-game experience so they don't know what players can do in-game. They are rude, unprofessional in their responses and dead-set stubborn. It feels like talking to a 12 year-old kid high on sugar that got his sugar supply cut from his mother and is now constantly in a spiraling tantrum. Those people get paid to help customers, the game moderators get paid to ban hackers and help the community. A far better solution would be to fire them all because not only they don't help the community in any way whatsoever, they cause damage. They are the main reason for a bad game experience.
Unjust Ban and No Right to Appeal - AVOID THIS COMPANY!Gameforge does not give customers any right to appeal with their support team's "final reply" policy. My account was banned on November 12, 2025, accused of "botting." When I repeatedly asked which specific software was detected and for concrete evidence, they refused to answer, citing "privacy policy."What actually happened:· I was updating my graphics card driver while playing Metin2 and the game froze· I received a "Game not available" error· This same issue had been resolved before by reinstalling the Gameforge client· When I applied the same solution this time, my account was banned!The support team interprets technical problems as "bot usage" and blames customers without showing any proof. The account I invested money and time in is now gone because of a driver update issue.Warning: If you experience any technical issues while in-game, you could suffer the same fate. Gameforge prefers to silence customers rather than solve problems.I do not recommend at all. Look for another game with better customer support.
The put random 16-18 year old "players" in charge of game support, but they dont know anything about the game let alone tech support. Your tickets are just being left unanswered and the mismanage the game. Even when those same tickets are asked in the discord, they just shut you down. Apparantly you can only post about Pokemoncards in there.. They As company don't care about service, or the game let alone the community.. they just want your money. Even when its their game that doesn't work proparly, they wil ask you to pay for it.
As a former Game Operator (GO), I had direct access to internal tools and logs. I personally reported organized real money trading (RMT) networks involving Polish players selling gold and items outside the game — with direct evidence from Discord and inflated in-game transactions.Gameforge staff refused to act, claiming they don’t consider external messages (like Discord), despite seeing the exact players who bought overpriced items to launder game currency. These accounts remain active to this day.Meanwhile, I was banned for “automation” based on vague activity patterns, even though:I took breaks during sessionsI used no external softwareThe GDPR data logs show only manual login and play activitySupport completely ignored the evidence, responded with copy-paste templates, and closed the case arbitrarily. The ban wasn't even permanent — just enough to block me and silence the complaint.The enforcement is not only unprofessional, but corrupt:🔹 Players from certain regions — especially Poland — appear to be protected🔹 Reports against them are ignored🔹 Honest players or former GOs are silenced when exposing abuse
Congratulations, Gameforge. Truly. In an era where even the worst mobile clicker games have better support, you still live under the illusion that you’re a relevant gaming company. Gems like NosTale and Metin2, which could have been legendary, are kept on life support – and you have the nerve to hand out bans for having completely normal gear. Bravo.Your “anti-cheat” systems work about as well as a bargain bin metal detector – constantly beeping, but never at the right target. You punish players without evidence, without context, without even a trace of common sense. Support? A copy-pasted reply that we “violated third-party rules.” Translation: “We have no idea why, but we banned you anyway.”While other companies invest in their communities and growth, you’re busy adding new tombstones to your game graveyard – TERA, S4 League, Elsword… And instead of realizing you’re the problem, you lash out at players and hand out bans like it’s Christmas candy.But hey – maybe your management really does live in an alternate reality. One where 200 players online is considered a win, and bad reviews are deleted just to hide how sad things have become. If you’re planning to go bankrupt with dignity, I suggest starting now – at least you’ll save money on “support” staff who just copy answers from Google Translate.In a world where even indie developers with a single programmer communicate better than you, you’re the perfect example of how a gaming company becomes a meme. And no, this isn’t envy. It’s a eulogy.
I returned to Ikariam after more than a year away, hoping to enjoy the game again. Within days, I was banned for one month — no warning, no message, just an instant punishment.I submitted a support ticket, waited more than a week with zero response. When they finally replied, the answer was short and cold: “The ban stays. Take it as a final warning.”I even asked to have my account put into vacation mode to avoid losing progress during the ban — they completely ignored it.Meanwhile, the game is basically empty, full of bots, and the few real players left are treated like this?I won’t return to Ikariam or any Gameforge game again. This is how you kill a game, and then blame the players for leaving.Update – Forum post closed within minutesAfter waiting days for support and getting no real reply, I shared my story on the official Ikariam forum, respectfully and without naming anyone.Within minutes, a Team Manager replied saying “rules are the same for everyone,” then closed the thread saying bans cannot be discussed publicly.No empathy. No conversation. Just silence and shutdown.It really feels like they just don’t care if players leave anymore. And sadly, that’s exactly what’s happeningFinal update – Banned from the forum for sharing my experienceAfter getting a 1-month ban from Ikariam (for a short 1–2 day script usage), I tried to appeal respectfully. I accepted the ban and only asked for vacation mode or some understanding, since I had just returned after over a year and even purchased Ambrosia.Support responded coldly and vaguely.Then I went to the official Gameforge forum and posted a very polite feedback message, simply saying that it felt harsh and unwelcoming. No insults. No drama.The post was locked in minutes. Then they banned my forum account entirely.Screenshot here:(upload link to imgur, or just say “available upon request”)So to recap:– I returned to the game– Spent real money– Made a small mistake– Got banned– Tried to talk about it– Got banned againHonestly, I just feel sad.It’s not about the ban anymore — it’s about how Gameforge handles people.No second chances. No conversation.Just ban, silence, and goodbye.
do not waste money on this please do not do it worst support plus my game is crashing and i wasted 70 euros and they dont want to give me back , and my game is saying when i try to join ch1 tigerghost you have to login again do not waste you´re money on this
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