Unjust Ban and No Right to Appeal - AVOID THIS COMPANY!Gameforge does not give customers any right to appeal with their support team's "final reply" policy. My account was banned on November 12, 2025, accused of "botting." When I repeatedly asked which specific software was detected and for concrete evidence, they refused to answer, citing "privacy policy."What actually happened:· I was updating my graphics card driver while playing Metin2 and the game froze· I received a "Game not available" error· This same issue had been resolved before by reinstalling the Gameforge client· When I applied the same solution this time, my account was banned!The support team interprets technical problems as "bot usage" and blames customers without showing any proof. The account I invested money and time in is now gone because of a driver update issue.Warning: If you experience any technical issues while in-game, you could suffer the same fate. Gameforge prefers to silence customers rather than solve problems.I do not recommend at all. Look for another game with better customer support.
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Gameforge AG