The put random 16-18 year old "players" in charge of game support, but they dont know anything about the game let alone tech support. Your tickets are just being left unanswered and the mismanage the game. Even when those same tickets are asked in the discord, they just shut you down. Apparantly you can only post about Pokemoncards in there.. They As company don't care about service, or the game let alone the community.. they just want your money. Even when its their game that doesn't work proparly, they wil ask you to pay for it.
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Gameforge AG