Worst customer Service By Far! I had the unfortunate task of contacting P&G regarding their Gillette Venus lady shaving product. I needed a new razor and saw a stand in Boots with very interesting looking colourful shavers for women, so decided to treat myself to a new shaver and blades. I asked a store assistant to help choose and she looked the back of the box of blades-and said ‘it says all handles fit all blades, so I chose a set of 4 blades and a charger. After probably 2/3 months I decided to change to a new blade-it didn’t fit!!Long story short, I no longer had the receipt for boots, so called to explain about the claim on the box that ‘ALL HANDLES FIT ALL HANDLES’ and the clearly don’t! The guy on the phone said, after that statement it says’not the handle that fits the pubic blades’ or something to those notes! Well don’t claim ‘ALL HANDLES FIT ALL BLADES THEN! ‘ He listened-and offered me £14-said that was all he could send by voucher, or I would have to buy and claim back, so I agreed and gave ALL of my info, (which to be fair is probably worth more to them when they sell it on!) And I received my vouchers a few days later-all £8!!! ISo I called back-and they said, sorry, don’t know what went wrong we will send you the rest, the vouchers come in 2 x £5, and 2 x £3 vouchers-guess what? You can only spend ONE VOUCHER AT A TIME!! I give up, if P&G can only afford £18 and I can only spend one voucher at a time I pity them don’t you! I told them to keep their vouchers-but themselves something nice in the staff shop! DISGUSTING CUSTOMER SERVICE!
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Multinational manufacturer of product ranges including personal care, household cleaning, laundry detergents, prescription drugs and disposable nappies.
