The print I've ordered has many small details such as important characters that located very close to the boarders of the art. The print was starched that those important details were wrapped around the corners of the wooden frame so once a art frame is added those characters would not be seen or cut off. The image was printed with mirror effect but was not scaled properly or a frame was too small.
There was no option to order just a rolled canvas. I sent a request to the company with detailed explanation and pictures however got a reply that it is within specs. I don't think so...The technician who starched my print did not pay attention to such details-if they would be careful they would do a much a better job...
I asked for a replacement-rolled print or a partial refund to cover repairs(re-starching to a larger frame or placing it over a wood-board to open it up) and got a nice refusal email twice.
Please note that this is one of the most expensive printing company online ($200 plus shipping for 24x37 canvas print came around $250 with tax and shipping) and the print I've received was a hight quality but such an issue was a huge disappointment. Please take a note that WhiteWall IS NOT an American company....it is in fact German. I was always found of a German quality not to mention customer service but apparently I was mistaken. I wish I can post pictures of the issue to get a community opinion... Thank you for reading. Perhaps WhitWall does better job for you but I may not take another chance....
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WhiteWall ist das führende Fotolabor für den Druck von hochwertigen Foto-Abzügen, Foto-Postern oder Foto-Leinwänden in bester Galerie-Qualität. Mehr als 250.000 Kunden, darunter über 20.000 Profi-Fotografen, Künstler, Galeristen und Sammler, vertrauen schon heute auf WhiteWall, das 2023 mit einem Doppelsieg bereits zum sechsten Mal nach 2013, 2017, 2020 und 2021 mit dem renommierten TIPA World Award als „Bestes Fotolabor der Welt“ ausgezeichnet wurde. WhiteWall bietet Ihnen unabhängig von Art und Umfang Ihrer Anfrage eine Leistung nach Maß. Geben Sie Ihre Bestellung online mit wenigen Klicks auf: einfach Bilddatei vom PC oder Smartphone hochladen, Fotoprodukt individuell gestalten und direkt nach Hause liefern lassen.See more
