Would give a negative rating if I could.Do not take their customer service their wordWe ordered the Infinity Gauntlet. We are at shipment 21 at $100 for each shipment. We had some financial difficulties and had to decide if we were going to continue with the gauntlet or buy groceries for our family. I called and talked with them and they assured me that I could suspend the account and start it up again.We were back to a place that we could start doing the gauntlet again and I updated my information, put in the new payment information. I did not see where we could restart the account so I emailed them. Within 10 minutes, they had charged me $100. I had emailed them and asked how I could start the plan up again. I recieved an email stating that they would not be able to start the account back up. So evidentially I am stuck with a product that is 90% completed (only had the fingers to go) and out the $2000 that I have paid.UPDATE: Be careful that you do not have to miss a payment or have to suspend for any reason. You will be out everything that you had already put in.After going back and forth with a rep via email, they will not give me an answer as to why I cannot reinstate. The rep, Mario B stated "We are truly sorry that we are unable to reactivate your collection. We understand how frustrating and disappointing this is for you, especially after spending over $2,000." I have requested to have my request to reinstate my account so I can finish the product and he has refused to do so. Just repeats that they will not open the account back up. It was three months and was agreed by their rep.If you are thinking about using this company, just make sure that you will not have a financial situation where you need to suspend the subscription. You will be left with an unfinished product and out all the money you put into it. The only thing they will do by opening the account is get more money from me. I just do not understand.All I am asking them is to let me finish my last 4 boxes.
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