I bought OnePlus 13 5G Smartphone (Dual Sims, 12GB+256GB) - Midnight Ocean mobile phone from Dealmonday on 29 April 2025. I paid ££635.99.It hasn't worked properly since the day I received it. The hand set keeps switching itself off, some apps will not work properly and others have to be reinstalled every time I want to use them.I have been in regular email contact with the seller who initially tried to help by sending me new set-up details to install into the phone, these didn't work. He then advised me to contact the manufacturer, which I did, they told me that the phone was made for the Chinese market and is incompatible for the European market. I informed Dealmonday of this who offered to repair the hand set, which may take over 60 days. I accepted this option but they haven't provided me with any return details.I have tried numerous times to get this matter resolved locally without success.I have reported this issue to Action Fraud who will investigate it further.This company has a correspondence address in London but the Director resides in Hong Kong.This stinks of fraud, DO NOT BUY ANYTHING FROM THIS DEALER/SCAMMER!!😡
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