Review Time
A 12th gen kindle was my purchase.
Ordered 16th Feb, received 5th March.
The kindle is 100% genuine, I registered it with Amazon and their warranty partner all without issue.
I raised a ticket on their website and got the usual automated email then a real person follow up then another... by which time the kindle had been delivered.
If you can wait for an item to get a good saving, use this vendor.
I saved £50.
If you expect a purchase to be with you in the 2-4 days that they say, don't buy from this lot.
I purchased an item from a seller and was informed it would arrive in 2-4 working days. Today marks the sixth day. When I track the parcel, it has shown "Booking Arranged" for the past three days. It seems they care little about customer satisfaction and are more focused on keeping my money. This is a disgraceful service. I've received better service from an online store based in another country.
I strongly advise against purchasing from this service, as they are nothing but a scam. I regret not reading authentic reviews beforehand, which would have prevented my purchase. If it were possible to give zero stars, I would. I ordered earbuds from them, expecting delivery within 4-6 days as promised. After two weeks without any updates and having to reach out multiple times, I requested a cancellation and refund, but they outright refused, claiming they could not cancel the order despite their failure to deliver on time. Ultimately, I received the earbuds after an additional four days, by which time I had already ordered them from another seller. When I requested a returns label to initiate a refund, they delayed for four days and asked for unnecessary proof of postage, which I provided. Their lack of professionalism was evident. They finally issued a returns label just before the holiday season, ensuring it would get caught in the holiday mail. I returned the item promptly but had to cover the return shipping costs myself, despite their website stating they would cover it. They refuse to honor that promise. They claimed that the return didn't arrive because it wasn't scanned, but I have spoken with the postal service, which confirmed delivery. It seems they were avoiding accepting the package. Now, they want me to file a claim for lost property, despite having proof of delivery. The postal service only reimburses a small fraction of what I spent. In total, I have lost £148.40, with this service refusing to refund either the shipping or the product itself. They are genuinely a scam operation, sourcing products cheaply to extend delivery times and offering zero communication about order status. The customer service is abysmal, with long response times and generic replies that don't address actual concerns. A complete waste of time and money. Avoid this service; they are not trustworthy. Any response I receive will likely be a standard excuse about delays during the busy season. If you're importing goods, you should be upfront about potential delays and handle customer service with integrity rather than resorting to tactics that avoid issuing refunds.
This service is completely untrustworthy. I placed an order for a phone 5 weeks ago and have yet to receive it. I've been attempting to secure a refund for the past 3 weeks, but all of their email responses are automated. They also lack any contact numbers online. It's an absolute scam.
I strongly advise against using this company. My experience was utterly disappointing, and I will never return. After waiting a full 30 days for my order, I chose to dispute the charge with my credit card provider since the emails I received seemed automated. Even after a month, I'm still struggling to get my money refunded. Save yourself the trouble and choose a reputable retailer that values honesty.
Like many others, I placed an order on Black Friday with expedited delivery promised in 2-4 working days, anticipating it would arrive in time for Christmas. Unfortunately, my order has yet to arrive, and upon checking the tracking details, I see that the service type is a budget option. According to information available online, this service is intended for international shipping, particularly for electronics, and is known for its slower delivery times. While it is marketed as a cost-effective choice, this has clearly impacted the speed of delivery. If I had known they would use such a slow service, I would have chosen differently. Now, I'm left hoping my order arrives soon or I may need to make additional purchases elsewhere.
I placed an order on 22nd November with an expected delivery time of 2-4 working days. After checking various reviews, I realized that most suggested to anticipate up to 10 working days, so I accepted that I might not receive it within the initial timeframe. Many reviews mentioned good quality, which encouraged my decision. However, as of December 12th, the item still hasn't arrived, and tracking hasn't been updated since December 3rd. I reached out to customer service twice—first on December 9th, where I was informed that the package had shipped that day and should arrive this week. Yet, the tracking information didn't change. Now, on December 12th (the end of the week), I contacted them again, and they stated that delivery would be next week. Since this is a Christmas gift, if it doesn't arrive by then, I'll have to purchase something locally and return the original when it eventually arrives. The communication regarding delivery has been misleading, and there are no assurances it will arrive by Christmas or even at all! Even considering the busy season, which happens every year, this is unacceptable. The website mentions a 2-3 day delay due to peak season, which feels misleading. I understood that sourcing from overseas might take longer, and I was prepared for that, but being told 2-4 days at the time of ordering, only to wait 15 working days without my item, reflects poorly on their customer service. The tracking is handled externally, and they don't disclose which courier service is used, making it nearly useless. It has been 'in transit in the hub' for 5 working days now. While the prices are appealing, one typically expects to compromise on delivery times and customer service, but this situation is excessive. They still won't guarantee delivery by Christmas. I will not be using this service again. Numerous reviews echo similar frustrations, indicating they've likely lost many potential customers this holiday season. I will provide updates if and when the item finally arrives.
As I approach the end of my third week waiting for a gaming console to be delivered, I'm very dissatisfied. There’s no direct way to contact the support team, only a communication form on their platform. Their responses are generic and unhelpful, saying, "We apologize for the inconvenience, it should be delivered by the end of next week." The tracking information appears to be fabricated, as it has shown "In transit in the hub" for the past eight days without any updates. Fortunately, I paid with a credit card, so I will report this service and seek a refund.
1) The website stated delivery would take 3-5 days, but it arrived after 10 working days. 2) The item was from overseas, and an international adaptor was included without prior notice at purchase, which I would have preferred to know. 3) The customer service was extremely disappointing; responses were slow and only came once a day. 4) Returning the item was complicated—I had to cover my own shipping and insurance costs, and they requested pictures and bubble wrapping, even though the item was not packaged that way when I received it. 5) Supposedly, the refund process could take up to 14 days after they inspect the item, and since it was returned last week with proof of delivery, I’m anticipating some excuse for the delay as I haven’t received any updates. I would not recommend this service to anyone; it’s better to pay a bit more for a reputable company that delivers on time and offers solid customer support.
I ordered a gaming console on November 20th, with a promised delivery of 2-4 days. As of December 3rd, I still haven't received it. The tracking shows it’s in transit, and customer support mentioned it might arrive by next week without guarantees. Waiting 23 days for delivery is frustrating, and I question their legitimacy.
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