I strongly advise against purchasing from this service, as they are nothing but a scam. I regret not reading authentic reviews beforehand, which would have prevented my purchase. If it were possible to give zero stars, I would. I ordered earbuds from them, expecting delivery within 4-6 days as promised. After two weeks without any updates and having to reach out multiple times, I requested a cancellation and refund, but they outright refused, claiming they could not cancel the order despite their failure to deliver on time. Ultimately, I received the earbuds after an additional four days, by which time I had already ordered them from another seller. When I requested a returns label to initiate a refund, they delayed for four days and asked for unnecessary proof of postage, which I provided. Their lack of professionalism was evident. They finally issued a returns label just before the holiday season, ensuring it would get caught in the holiday mail. I returned the item promptly but had to cover the return shipping costs myself, despite their website stating they would cover it. They refuse to honor that promise. They claimed that the return didn't arrive because it wasn't scanned, but I have spoken with the postal service, which confirmed delivery. It seems they were avoiding accepting the package. Now, they want me to file a claim for lost property, despite having proof of delivery. The postal service only reimburses a small fraction of what I spent. In total, I have lost £148.40, with this service refusing to refund either the shipping or the product itself. They are genuinely a scam operation, sourcing products cheaply to extend delivery times and offering zero communication about order status. The customer service is abysmal, with long response times and generic replies that don't address actual concerns. A complete waste of time and money. Avoid this service; they are not trustworthy. Any response I receive will likely be a standard excuse about delays during the busy season. If you're importing goods, you should be upfront about potential delays and handle customer service with integrity rather than resorting to tactics that avoid issuing refunds.
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DealMonday provides a wide variety of consumer electronics at the best value.
