Cin7 is fine. Just fine. It does what we need it to (store location data for our products, primarily). The issue is, however, that their customer support team is insanely slow. We've updated our website recently (a routine security update) and our invoices have completely broken. We contacted support and 6 days later we're still waiting. Being unable to send INVOICES to your CUSTOMERS is really not a good look, and not being able to do anything about it is even worse. The responses we get from the customer service team are 'we have escalated your problem', 'we are working on it', or 'we understand the importance of your issue' but never any meaningful update. This is not the first issue we've had, and also not the first instance of awful support from them either.We're currently looking at a replacement option as we believe it'd be easier to switch(!!!) than trying to continue chasing Cin7, after less than 1 YEAR as their customer.Whilst Sage was awful in terms of software functionality, at least when their programme broke they'd get you back up and running in the hour...
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