Updated Review: 1 StarSince my initial review, my experience with CIN7 has only worsened, leading me to downgrade my rating to 1 star. While the system previously had some functionality, it has now become almost unusable for our business needs. The tech support remains abysmal, and there are no solutions in sight for the numerous problems we've encountered.One of the most critical issues is with the sales order process. CIN7's workflow—quote, to order, to pick, to pack, to fulfillment/shipping—sounds efficient in theory, but it's riddled with problems in practice. For example, voided sales orders do not automatically return stock to inventory, creating discrepancies that result in back orders. When we finally receive stock and attempt to fulfill these back orders, CIN7 won't allow us to complete the process, citing issues with individual packed packages. Despite multiple Zoom meetings with CIN7, they have no solution other than to void the items, which only exacerbates the inventory inaccuracies. This is particularly devastating for us, as we deal with stock that has expiration dates, and we've lost all ability to track batch numbers accurately.Another significant problem involves disassembling products. We buy certain items in 1kg sizes, which we also sell in 250g packets. However, when we try to disassemble a product, CIN7 blocks the process, claiming the batch is already allocated to an order. Even though our stock levels show over 200 units available and only 2 units allocated, the system won't let us proceed. This issue is often related to the stock being stuck in the fulfillment phase (as described above) or allocated to an order that isn't due to ship for another week. CIN7's "solutions" are either to void the sales order—again leading to the same inventory problems—or to prematurely fulfill the order, which would cause us to lose complete track of our pending shipments.As it stands, we're forced to choose between being able to sell items or maintaining an accurate inventory management system. Neither is a viable option, and we're left in a situation where our inventory is an absolute mess, and our ability to trade certain high-selling items is severely compromised.Overall, CIN7 has proven to be unreliable, and their lack of effective support and solutions has left us with no choice but to look for alternative systems, which is painful considering all the effort, time and money spent for the initial onboarding. INITIAL REVIEW:I have been a user of CIN7 (previously known as Dear Inventory), and I must express my immense disappointment with the service since the company was acquired. The decline in quality and support has been significant and disheartening.When the software works, it is quite effective. However, issues crop up frequently, disrupting our operations. The most frustrating part is the lack of support. Trying to get a response from their support team is nearly impossible. They do not reply, leaving us stranded with unresolved problems.Additionally, the pricing structure has become confusing and unnecessarily complicated. CIN7 seems intent on squeezing every last penny from their customers, imposing nonsensical charges for basic functions that were previously included.Overall, I am deeply dissatisfied with CIN7 and am currently exploring other options. So far, I have found several alternatives that appear to be much more reliable and customer-focused.
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