debanhams.com

1.2
1.2 Based on 17 reviews

...

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Mrs C
Taken my money and not delivered my order

Please do not use this company.I ordered for a 2 day delivery, it didn't arrive. Contacted the so called customer service team to be fobbed off and told me order is in progress and I have to wait until 7 November to contact them again. It was a 2 day delivery! They won't let me cancel, won't respond to my request for a refund, and have said the parcel could be lost. They can't send me any tracking information as they don't have it. Unbelievable. They have taken my money and not delivered my purchases. I can't even put a complaint in as I've asked and they haven't given me an address to contact. How can they operate like this?

1
Date of experience: Oct 23, 2025

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