Review Time
They would not get one star if I could have written a review without it. They are the most atrocious company I have ever dealt with. You can not contact them any other way but typing to a stupid computer. Who go round and round in circles eventually you get a message from a human full of apologies. That human you don’t actually get to talk to it’s a message only. I spent 5 days trying to contact someone because I needed a return label. The link was broken. I wrote and wrote and wrote until I got a message saying when you follow the link. Uses small letters to on your email account and try it again Noe that message was left by a human I was using small letters. Another almost full day until eventually you need to speak to a human next message was try tomorrow. In the end I had to turn to the company who supplied the good who I must say phoned me the following morning told me how to get a return labels. Yet not one single person as had the common decency to bother being in touch. Both jackets are now back with the supplier. I am awaiting a refund. Which as someone else as stated takes week’s upon weeks. I know one thing once I get my refund I will be cancelling my account one lot they have to pay back my PayPal so if need be I will get them to chase it up. Seriously they will be loosing customers hand over fist the rate they are going… MY ADVISE TO ANYONR WANTING TO OPEN A A DEBANHAMS ACCOUNT IS DO NOT DO IT I PERSONLY CAN NOT COPE WITH THE STESS OF THEM. Atrocious is a understatement believe you me
I ordered goods in November 25. And after that 3 more orders I payed for. I did not receive many of the goods from these orders. Have continually asked for a refund for all items not received. Approx £200. 3 months on and only one item refunded so far . Disgusting service I have now felt it necessary to inform them of my disability brain damage. Makes me v mad.
They would not get one star if I could have written a review without it. They are the most atrocious company I have ever dealt with. You can not contact them any other way but typing to a stupid computer. Who go round and round in circles eventually you get a message from a human full of apologies. That human you don’t actually get to talk to it’s a message only. I spent 5 days trying to contact someone because I needed a return label. The link was broken. I wrote and wrote and wrote until I got a message saying when you follow the link. Uses small letters to on your email account and try it again Noe that message was left by a human I was using small letters. Another almost full day until eventually you need to speak to a human next message was try tomorrow. In the end I had to turn to the company who supplied the good who I must say phoned me the following morning told me how to get a return labels. Yet not one single person as had the common decency to bother being in touch. Both jackets are now back with the supplier. I am awaiting a refund. Which as someone else as stated takes week’s upon weeks. I know one thing once I get my refund I will be cancelling my account one lot they have to pay back my PayPal so if need be I will get them to chase it up. Seriously they will be loosing customers hand over fist the rate they are going… MY ADVISE TO ANYONR WANTING TO OPEN A A DEBANHAMS ACCOUNT IS DO NOT DO IT I PERSONLY CAN NOT COPE WITH THE STESS OF THEM. Atrocious is a understatement believe you me
What on earth has happened to Debenhams. Do not be fooled this is Debenhams as we used to know them. I received an order so badly packed that glass items had shattered and ruined everything. AI deals with your messages and I am going round in circles trying to get this sorted …. a month on. The messages are asking over again for information I have already provided. DO NOT ORDER from whoever these people are masquerading as Debenhams. They are Debenhams in name only. You can see every review here is the same unless you go back 7 years or more to when they were the real Debenhams.
Again fell for the rubbish did not think lighting could strike twice, Ordered a 2.6m long tv stand Gloss white, I got a 1.2m. Matt white knocked tv stand, I will never use this company again I have told PayPal I want a full refund, Do not use these people they are a front for a subdrie company who clearly scammers.
Please do not use this company.I ordered for a 2 day delivery, it didn't arrive. Contacted the so called customer service team to be fobbed off and told me order is in progress and I have to wait until 7 November to contact them again. It was a 2 day delivery! They won't let me cancel, won't respond to my request for a refund, and have said the parcel could be lost. They can't send me any tracking information as they don't have it. Unbelievable. They have taken my money and not delivered my purchases. I can't even put a complaint in as I've asked and they haven't given me an address to contact. How can they operate like this?
Exactly 15 days from date they stated my refund as approved to actually getting it. Illegal, should be 14, and absolutely unacceptable to keep hold of peoples money. Never ever again will I buy from these cowboys.
Terrible Experience!!I contacted them after the suggested 14 day return period, then they proceed to say another 5 days!! They have no contact number, only messaging services/email.I have been in contact with the what’s app chat and direct messenger to no avail. Every response seems to be automated and just states ‘a refund will be with you shortly, thank you for your patience’.I will never place another order with Debenhams online, nor will I recommend my family/friends. Shocking customer service!!
I have been waiting for a refund for over 14 days on 7 items, I have received email confirmation to say items was received and a refund will be processed shortly. I have been in contact with the what’s app chat and been put through to a customer advisor which take over 24 hours to get a reply which is a waste of time because they just say it’ll be with me shortly and give no time frame. I have had one email to say my refund will be with me by the 21st of July well tomorrow is the 21st of July and I still haven’t had a refund! Once this is sorted I will never place an order with Debenhams again!
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