I have been waiting for a refund for over 14 days on 7 items, I have received email confirmation to say items was received and a refund will be processed shortly. I have been in contact with the what’s app chat and been put through to a customer advisor which take over 24 hours to get a reply which is a waste of time because they just say it’ll be with me shortly and give no time frame. I have had one email to say my refund will be with me by the 21st of July well tomorrow is the 21st of July and I still haven’t had a refund! Once this is sorted I will never place an order with Debenhams again!
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