debanhams.com

1.2
1.2 Based on 17 reviews

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marjorie hall-venmore
They would not get one star if I could have written a review without it. They are the most atrocious

They would not get one star if I could have written a review without it. They are the most atrocious company I have ever dealt with. You can not contact them any other way but typing to a stupid computer. Who go round and round in circles eventually you get a message from a human full of apologies. That human you don’t actually get to talk to it’s a message only. I spent 5 days trying to contact someone because I needed a return label. The link was broken. I wrote and wrote and wrote until I got a message saying when you follow the link. Uses small letters to on your email account and try it again Noe that message was left by a human I was using small letters. Another almost full day until eventually you need to speak to a human next message was try tomorrow. In the end I had to turn to the company who supplied the good who I must say phoned me the following morning told me how to get a return labels. Yet not one single person as had the common decency to bother being in touch. Both jackets are now back with the supplier. I am awaiting a refund. Which as someone else as stated takes week’s upon weeks. I know one thing once I get my refund I will be cancelling my account one lot they have to pay back my PayPal so if need be I will get them to chase it up. Seriously they will be loosing customers hand over fist the rate they are going… MY ADVISE TO ANYONR WANTING TO OPEN A A DEBANHAMS ACCOUNT IS DO NOT DO IT I PERSONLY CAN NOT COPE WITH THE STESS OF THEM. Atrocious is a understatement believe you me

1
Date of experience: Feb 20, 2026

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