Placed order on 03 Jan 2026, only got welcome email from Debenhams but no confirmation of order email, luckily had taken screen shot at purchase so had Order number. Eventually received order 15 January but all items were unsuitable so processed return on Debenhams portal on same day 15 January using Order number from screen shot & then dropped parcel to An Post on 16 January. I still have received no email from Debenhams at 31 January to acknowledge return and An Post courier tracking says item is being prepared for delivery, no email or phone number available to contact Debenhams on their website but there is an AI assistant available via WhatsApp and this tells me for ROI I need to allow until 13.02.2026 as the refund period end date. This means almost a full month before possible refund as well as almost 2 weeks for delivery in the first place and no email updates about any of the process or to provide Order number! So customer service is appalling & I won’t shop with Debenhams again, if I had not taken screen shot I could not even have returned the items.
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Debenhams Ireland is a national chain of department stores in Ireland, that is owned by Debenhams plc.
