Review Time
Placed order on 03 Jan 2026, only got welcome email from Debenhams but no confirmation of order email, luckily had taken screen shot at purchase so had Order number. Eventually received order 15 January but all items were unsuitable so processed return on Debenhams portal on same day 15 January using Order number from screen shot & then dropped parcel to An Post on 16 January. I still have received no email from Debenhams at 31 January to acknowledge return and An Post courier tracking says item is being prepared for delivery, no email or phone number available to contact Debenhams on their website but there is an AI assistant available via WhatsApp and this tells me for ROI I need to allow until 13.02.2026 as the refund period end date. This means almost a full month before possible refund as well as almost 2 weeks for delivery in the first place and no email updates about any of the process or to provide Order number! So customer service is appalling & I won’t shop with Debenhams again, if I had not taken screen shot I could not even have returned the items.
Placed order on 03 Jan 2026, only got welcome email from Debenhams but no confirmation of order email, luckily had taken screen shot at purchase so had Order number. Eventually received order 15 January but all items were unsuitable so processed return on Debenhams portal on same day 15 January using Order number from screen shot & then dropped parcel to An Post on 16 January. I still have received no email from Debenhams at 31 January to acknowledge return and An Post courier tracking says item is being prepared for delivery, no email or phone number available to contact Debenhams on their website but there is an AI assistant available via WhatsApp and this tells me for ROI I need to allow until 13.02.2026 as the refund period end date. This means almost a full month before possible refund as well as almost 2 weeks for delivery in the first place and no email updates about any of the process or to provide Order number! So customer service is appalling & I won’t shop with Debenhams again, if I had not taken screen shot I could not even have returned the items.
After returning two dresses almost 2 weeks ago, I'm still waiting for my refund. I can see from the tracking number that the returned parcel was delivered but there has been no confirmation email from Debenhams. Not convinced WhatsApp works as channel for communication as there has been no response. I will avoid shopping with them again.
I never realised I was ordering from the Debenhams UK site when visiting 'Debenhams Ireland'. I ordered weeks before the Christmas cut off date and the majority of the order still has yet to arrive, meaning I was missing Christmas gifts for family. One of the fragile items that did arrive was completely smashed. Customer service has been no help in any way. I would never place an order with them again.
Debenhams should not be trading with a .ie address - no one is going to buy from this company after not upholding their redundancy agreement for staff yet stating that the Irish website is actually run from Uk. Would not trust this company.
Ordered a dress off their website on Thursday and had it by Monday. Delivery service is nightline and they came within the time they specified in the emails. Very promped service. I suppose all the negative reviews here are due to the treatment of staff due to closure of stores, which I am sorry about, but honestly it doesn't reflect the quality of service in my opinion, which has been very good.
I have given one star as I cannot proceed to comment without selecting ar least one star. I wanted to select zero stars. I am here to protest. Debenhams continue to trade online despite not paying their staff their redundancy payments owed to them from the Covid-19 emergency. Until they do, I will not buy anything from Debenhams or their related companies. And will communicate their failure to pay to as many people as I can. Debenhams. Act with integrity. Pay up.
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Debenhams Ireland is a national chain of department stores in Ireland, that is owned by Debenhams plc.
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