My experience has been extremely stressful and disappointing. Since signing up in June 2025, communication has been poor and follow-through lacking. Calls and emails often go unanswered, while fees continue to be deducted. I’ve sent over 30 emails and made countless calls trying to resolve basic issues. The consultant who signed me up assured me meaningful debt relief would be secured, despite my bond being unlikely to be reduced. This was dismissed, and I was misled into proceeding. My assigned negotiator ignored key information, resulting in a higher repayment and interest rate. Additionally, she failed to ensure payments were made, causing two creditors to cancel my arrangements. Emails to her went unanswered for long periods, and she later admitted that important matters had been “overlooked.” Despite a lengthy call with another representative, I received vague responses shifting responsibility back to me. I followed up with the bank and learned they sent a proposal without response from the service. Overall, this experience raises serious concerns about fairness and accountability. I advise others to approach the service with caution.
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DebtBusters is South Africa's most awarded debt solutions provider, having guided over a million South Africans onto their debt-free path. We offer debt management solutions, personalised plans and unwavering support to help you regain financial control.
