I am writing this review due to my attempts to address the inadequate performance of a local branch with the central office on two separate occasions. Initially, I was informed that the central office would not assist and that I needed to resolve my issues directly with the branch; the second attempt was met with silence. I have documentation to support my claims, including emails dated August 8, 2025, and December 18, 2025. The branch used second-hand parts to repair the new bike I bought from them. I was told these parts came from a high-end bike, suggesting I should be pleased or impressed. This seems to be a common practice. After returning the bike due to ongoing issues, I was assured it was fixed, but the problems persisted. When I contacted the central office again, I was told to return to the branch. The branch manager mentioned they would order a new wheel and inform me when it arrived. Four months passed without any updates, so I visited the branch in person. I explained my situation, but they seemed unaware of the issue. It was only after I showed them the manager's message that they began to take action. I waited for an hour before someone, other than the manager, came to speak with me. They informed me that the order had been canceled without notification. They promised to place a new order and update me. I also reported another problem with the bike's control unit, which they acknowledged as a common issue and said they would fix. A month later, I still had no updates. When I called the branch, they were confused about my situation and left me waiting while they searched for information. They eventually said the bike was ready for collection, but the wheel had not been replaced and the control unit issue was still unresolved. I requested details about the work done, but the representative promised to call me back, which has yet to happen. I contacted the central office again with a detailed account of my experience and supporting evidence, but I have yet to receive a response or even an acknowledgment. As a consumer, my rights have been overlooked, and my efforts to report this inadequate branch have been ignored. I have made every effort to resolve these issues with the branch, but all I've encountered is dishonesty. My attempts to engage with the central office have been met with refusal to assist and subsequent neglect. While the store's presentation and sales tactics are commendable, their after-sales service is virtually non-existent, and the product quality has not met my expectations. Customer service has been the worst I have ever encountered. As of now, the bike has remained at the branch since November 29, 2025.
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