I ordered a jacket online, but it didn't fit according to the size chart. When I contacted customer support for a size exchange, I was told it was 'non-returnable' because it was on sale. This was not clearly stated anywhere. The customer service was unhelpful, merely reciting policies without offering solutions. It's disheartening to see a brand compromise customer trust with vague policies. I strongly advise potential buyers to think twice before shopping online, especially during sales.
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Decathlon.in is your one stop shop for buying sports goods online in India. We are B2C now, open for all to buy sports products at an extremely affordable price.
