Review Time
This was an incredibly disappointing experience. I ordered a jacket and went to collect it, only to discover that the order had been cancelled without any prior notification. No SMS, no call, no email. I felt utterly disregarded when I sought clarification from the staff — the representative didn’t even acknowledge my request and simply turned to assist another customer. I anticipated much more from the company. This has seriously diminished my trust in them.
I had a truly frustrating experience. I ordered a jacket and went to pick it up, only to find that my order was canceled without any notification. No SMS, no call, no email. When I approached the staff for clarification, I felt completely ignored as she did not respond and moved on to assist another customer. I expected better from the company. This situation has seriously undermined my trust.
I purchased a product online, but the quality was poor, so I left a negative review. To my surprise, my rating was removed because it didn't align with their policies. This feels deceptive, as potential customers can't see the true reviews for the product.
I recently ordered an all-in-one home workout machine. I received an email stating the order was canceled due to internal issues. I paid upfront for this, and now I'm facing this inconvenience. It's disappointing that no customer care representative reached out to me; it was just an automated email.
The company initially made a great impression when entering the market. However, the online customer service has declined. I noticed a jacket priced at ₹2,799, but when I added it to my cart, the price jumped to ₹3,999. After moving it to my wishlist, it returned to ₹2,799. I raised this issue and received a vague response. This pricing inconsistency feels deceptive, similar to practices seen on other sites. As someone familiar with European consumer rights, I find this behavior concerning.
I ordered a jacket online, but it didn't fit according to the size chart. When I contacted customer support for a size exchange, I was told it was 'non-returnable' because it was on sale. This was not clearly stated anywhere. The customer service was unhelpful, merely reciting policies without offering solutions. It's disheartening to see a brand compromise customer trust with vague policies. I strongly advise potential buyers to think twice before shopping online, especially during sales.
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Decathlon.in is your one stop shop for buying sports goods online in India. We are B2C now, open for all to buy sports products at an extremely affordable price.
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