I bought a pair of boots on November 28, 2025, and found defects just three days later on December 2, 2025, after minimal use by a child. I submitted photos and my receipt with the warranty claim, but it was rejected, claiming the damage was considered "normal wear and tear." Having purchased similar products for over 15 years, I have never faced such a quality issue so soon after buying. This experience was disappointing, not just due to the product's quality, but also because of how the warranty request was handled, despite the clear documentation and the short timeframe for defects.
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Deckers Brands is a footwear designer and distributor based in Goleta, California, United States, founded in 1973 by University of California, Santa Barbara alumni Doug Otto and Karl F.