Review Time
I bought boots on November 28, 2025, and noticed defects just three days later. I submitted photos and the receipt with my warranty claim, but it was denied, stating the damage was deemed "normal wear and tear." Having purchased similar products for years, I have never encountered such an issue so soon after buying. This experience was frustrating due to both the product's quality and the handling of the warranty request.
I bought a pair of boots on November 28, 2025, and found defects just three days later on December 2, 2025, after minimal use by a child. I submitted photos and my receipt with the warranty claim, but it was rejected, claiming the damage was considered "normal wear and tear." Having purchased similar products for over 15 years, I have never faced such a quality issue so soon after buying. This experience was disappointing, not just due to the product's quality, but also because of how the warranty request was handled, despite the clear documentation and the short timeframe for defects.
I received a size 10 leopard print trainer instead of the size 12 brown pair I ordered. Customer service was unhelpful and requested a return fee of £35 for an item that only cost £42. I will be reporting this issue due to a clear breach of trading standards. Avoid this seller.
I bought a pair of shoes directly from the brand in February 2025, delivered on March 3, 2025. Within months, the heel padding broke down, causing irritation. I contacted customer service within the warranty period and provided evidence, but my claim was denied based on “normal wear and tear.” This experience reflects poorly on the brand, as they dismissed my valid claim. I will be filing a formal complaint and will not purchase from them again.
I bought the Bondi 8 shoes expecting high quality, especially given the price. Unfortunately, after just 10 months of use, they started to deteriorate. My warranty claim was rejected, citing "normal wear and tear," which is unacceptable for a premium product. This experience shows poor quality and support, and I won’t be buying again.
I regret to share my negative experience with the Clifton 9 shoes. After 15-20 wears, the sole began to separate. Customer service was initially responsive, but my warranty claim was denied for various reasons, despite being well within the warranty period. I paid a significant amount for these shoes, and it’s disappointing they didn’t honor my claim.
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Deckers Brands is a footwear designer and distributor based in Goleta, California, United States, founded in 1973 by University of California, Santa Barbara alumni Doug Otto and Karl F.
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