I bought boots on November 28, 2025, and noticed defects just three days later. I submitted photos and the receipt with my warranty claim, but it was denied, stating the damage was deemed "normal wear and tear." Having purchased similar products for years, I have never encountered such an issue so soon after buying. This experience was frustrating due to both the product's quality and the handling of the warranty request.
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Deckers Brands is a footwear designer and distributor based in Goleta, California, United States, founded in 1973 by University of California, Santa Barbara alumni Doug Otto and Karl F.