Wish I could give zero stars - was quoted £90 online having given them full dimensions and photos of the rug that I wanted clean. Firstly they were 45 mins late for the original appointment. We rescheduled it but when the guy showed up he told me it was going to be £280 for a deep clean or £250 for a standard clean. I told him that wasn’t what was agrees and I couldn’t pay that price etc. He told me the £90 was the minimum amount (how stupid of me to think otherwise) but he could do me a discount. It went like this for a couple of minutes and I asked him to leave as I couldn’t pay the amount, this wasn’t what I’d been quoted etc. He haggled down to £150 and I stupidly agreed to pay - it was a time sensitive job but I wish I’d stuck to my guns and asked him to leave. He was ‘finished’ in just 15 minutes (I’d been told it would take around an hour) and now the rug is sopping wet, it stinks and it’s still got plenty of stains. He hasn’t cleaned the rug, just soaked it and not dried it or professionally hoovered it. I really don’t know what I’ve paid for and I wish I’d read other people’s reviews better - everything looked so positive on google but I think they flag any negative review or gaslight people underneath saying they’d booked the wrong company. AVOID, AVOID, AVOID
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