Unprofessional and dishonest — avoid!I contacted this company to remove an ink stain from the carpet. Over the phone, a fixed price of £90 was agreed.Upon arrival, the so-called technicians attempted to change the price to £120–£150, depending on how much of the stain I supposedly wanted removed. £120 for a “40–50% result” and £150 for “80%+” is a ridiculous proposition in itself. After I reminded them of the phone agreement, they reluctantly accepted the original £90, promising complete removal.The job took no more than 20 minutes. Because the carpet was wet, it was hard to see the result, but I was assured the stain would disappear once dry. In reality, it looked worse the next day, as if the ink had simply been spread further.When I contacted them the following morning, I received a text message claiming I needed to wait a few more days for it to “fully dry”, an explanation that makes no sense and solved nothing.I then spoke to a supervisor who promised a full refund and asked for my bank details. Four days later, no refund has been made. I was repeatedly told the transfer was “on its way” and have now been completely ignored.The job postcode was TR14 0PT (Cornwall). This appears to be a nationwide lead-generation operation using subcontracted “technicians”. Based on my experience, I see no reason to believe their service or customer care is any better elsewhere.Dishonest, unprofessional, and unreliable. Avoid at all costs.You can see the Before and After photos as well as my correspondence with the “customer care” below
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