An experience I never want to repeat.Firstly, the website advertised £65 for a four seater sofa. We have a five seater sofa plus one middle armrest. There was cat urine on the sofa so I decided to go with the "deep clean option" quoted by 'Khan' at the start for £160. More expensive than we wished, but it needed to be done.I asked while they were at the property if they could do two small carpets (around the furniture in place). With the deep clean option, and was quoted £70. I agreed.After they finished I inspected it, and I was shocked that they did not hoover first, so all of the pet hair was pushed to the edges of the carpet. But it smelt better than before, and by then I just wanted my home back.This is where it really took a turn. The man Khan got me to scan a QR code. This lead me to Google reviews for their company. He then took over my phone, took a photo of the floor and left himself a 5* review. He then said he will wait for me to pay via bank transfer. I explained I will not pay until I had the invoice. After half an hour back and forth "trying to get an invoice" I finally received one via email. Do you want to know how much? Well, you will never guess.Sofa Deep Steam Cleaning £390Carpet Deep Steam Cleaning £210Plus £120 VAT.So the grand total was £720!!!He would not leave my hallway until I paid it. I was a woman on my own, with two men who spoke little English demanding I pay or they will not leave. I knew if I rang 999 they would take minutes to come, and I did not want to take that risk, so I reluctantly paid it.Sofa and floor are still soaking wet five hours later. No sign of 'steam clean' in sight.I am so shaken up. I want the company to contact me ASAP via email or I will be going to the financial ombudsman and the police.
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