Turned up on time and were polite, but that’s the only positives. Hired to spot clean some paint out my son’s carpet, approx 3m2. Quoted £170 for a full clean and all the chemical works, or £120 for just a surface clean. After saying it was too expensive for the quoted work, their prices then dropped to £90 and £120 respectively. Agreed to the £120 as it is a relatively new carpet and wanted it clean. Was done in 10-15 mins, and was told it would be dry within the hour, but definitely before the evening. I opened the windows and put a fan on, and 36hours later the floor is still damp and none of the stain has been removed. I do not believe they did an extensive clean, but rather a surface clean and then soaked the area to darken it as to hide the stain until it had fully dried. Extremely disappointed. Will use an independent company next time that actually care about doing a decent job.
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