Horrible service all round.Booking was really quick via text. I then received a text the night before they were due to arrive asking if they could come at 10:00. I explained that 10:00 was fine, but I have an important conference call at 10:30, so any later than that and I wouldn't be able to answer the door.The cleaner rang me at around 07:30 and asked if it was ok to come at 10:00. I clarified that this was ok and reiterated the point about my conference call. He said ok.It got to 10:15 and he hadn't arrived. I called him and he said he's 10 minutes away. I reiterated the point about not being able to let them in if they were any later. He then said (within a 20 second conversation) that he was now 5 minutes away. I called him again at 10:29 to ask where he was. He then flew into my street and parked on the drive.I showed them which room needed doing and was quoted £150 for just the carpet. This is partly my fault as I didn't get a price beforehand. I said it was too much and I'd just leave it. They then asked if they could do £180 and do the chairs as well. I accepted rather than go through the hassle of finding someone else.One of them treated me like I was an idiot over a point about the water. Overall - Horrendous service, terrible customer service. I got the impression that they'd say literally anything just to get the money.Oh, and my carpets are barely any cleaner than before.
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