I signed up for a trial account and had set a reminder to cancel before being charged. Unfortunately, there was an overlap between two accounts. I successfully cancelled one, but missed cancelling the other, which resulted in being charged for an annual subscription that I do not need.
I contacted customer support immediately on the same day the annual charge was processed. I had only used the service once during the trial period and had not used it at all after the paid subscription began.
Despite this, my refund request was denied. The response stated that the subscription details and pricing were clearly presented during checkout and that completing the purchase required agreement to the Terms and Conditions.
While I understand company policies, refusing a refund on the very first day of a subscription, especially when the service has not been used, shows a lack of flexibility and customer goodwill.
Even if I require translation services in the future, this experience makes it unlikely that I will return. Policies matter, but how companies handle honest mistakes matters more.
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Ever since the launch of DeepL Translator in August 2017, DeepL has been setting records for machine translation quality.
