Review Time
I signed up for a trial account and had set a reminder to cancel before being charged. Unfortunately, there was an overlap between two accounts. I successfully cancelled one, but missed cancelling the other, which resulted in being charged for an annual subscription that I do not need.
I contacted customer support immediately on the same day the annual charge was processed. I had only used the service once during the trial period and had not used it at all after the paid subscription began.
Despite this, my refund request was denied. The response stated that the subscription details and pricing were clearly presented during checkout and that completing the purchase required agreement to the Terms and Conditions.
While I understand company policies, refusing a refund on the very first day of a subscription, especially when the service has not been used, shows a lack of flexibility and customer goodwill.
Even if I require translation services in the future, this experience makes it unlikely that I will return. Policies matter, but how companies handle honest mistakes matters more.
I used it for a long time, but in the past half year or so it got progressively worse, by multiple overlays that must be clicked on, until someone can translate something.
And now one has to pay for the service, so it is back to other translators.
I subscribed to the service specifically to translate complete books as advertised. However, I couldn't translate even a single book, which is a major flaw in the core feature that motivated my purchase. The product fails to deliver on its promises, and the support team is unhelpful, providing no clear explanations or solutions. It's particularly disappointing that billing works seamlessly while the promised functionality does not. Charging for a service that cannot be utilized as described is unacceptable. My experience has been frustrating and disappointing. Until the service improves its features and customer support, I cannot recommend this subscription.
I subscribed to the service specifically to translate complete books, as it was advertised. However, I found myself unable to translate even a single book. This is not just a minor issue; it's a significant failure of the primary feature that led me to purchase. The service does not fulfill its promises, and the support team is ineffective, offering no clear explanations or solutions. What adds to the disappointment is that billing works flawlessly, while the promised functionality does not. Charging users for a service that cannot be utilized as described is unacceptable. My experience has been frustrating, wasteful of my time, and disappointing. Until the service provides the features it promotes and improves its customer support, I cannot recommend subscribing.
I found it incredibly useful after relocating to a country where I don't know the language. However, the latest AI version has not met my expectations, and although I initially subscribed to the service, I chose not to renew. Despite this, it remains the top choice for high-quality, professional translations for daily business needs that I've encountered.
I use this writing tool daily as a web application and couldn't be more pleased. While it's not my sole resource for refining texts, it holds a significant spot in my workflow. For less critical tasks, I use basic intelligence for simple typos, and for longer texts, I turn to another tool for precise tracking. However, many of my writings fall in between: I’m open to rephrasing but need more than basic intelligence offers. In these situations, this tool is my preferred choice. I could get similar results with a chatbot, but its user-friendliness is crucial. I appreciate its many features: automatic language detection, the ability to switch easily between correcting errors and full text rewriting, a clear overview of all changes, and the ease of selecting from various suggested improvements. Great job!
DeepL has provided me with a system that is not over complicated and easy to use. The system and production of translation have been very good. I’m a pure novice but DeepL has provided me with a very good tool that provides me a tool for my everyday use. Thank you DeepL.
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