The user experience and customer service are inadequate. The ‘7-day free trial’ is advertised alongside the yearly plan, but if you opt for the monthly option, the free trial disappears without clear communication. When I reached out for support, I was informed that only the platform could issue refunds, which contradicts my past experiences with other applications. The slow response times (around 5 days per reply) further diminished my trust. The product itself lacks quality; I noticed several typos quickly, and the content seemed unoriginal and superficial, not worth paying for.
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