Review Time
I signed up for a pro subscription of this app for about $11. Before making the payment, I was assured of a 30-day money-back guarantee. However, just two days later, I realized the app wasn't suitable for me, so I requested a full refund. Instead of assisting me, I was offered a 12-month free subscription, which I declined, insisting on my refund. For three weeks, my emails went unanswered despite my four attempts to reach out. Ultimately, I received my refund only after threatening to escalate the matter with my bank. Even then, they argued that I was never eligible for a refund and claimed my messages had gone to spam. This organization lacks integrity. Avoid spending any money unless you're prepared to possibly lose it.
Extremely unsatisfactory customer support and a frustrating app experience. I regret spending my money. Remember to cancel your subscription directly through the app, as it won’t appear in the subscription section of the platform. The service denied my $60 refund request because I failed to notice my subscription status and asked for a refund only a week after renewal.
The user experience and customer service are inadequate. The ‘7-day free trial’ is advertised alongside the yearly plan, but if you opt for the monthly option, the free trial disappears without clear communication. When I reached out for support, I was informed that only the platform could issue refunds, which contradicts my past experiences with other applications. The slow response times (around 5 days per reply) further diminished my trust. The product itself lacks quality; I noticed several typos quickly, and the content seemed unoriginal and superficial, not worth paying for.
Extremely disappointing customer support and app functionality. I advise against wasting your money. Ensure you cancel your subscription through the app, as it won't show up in the subscription section of the platform. I was denied a refund of $60 because I overlooked my subscription status and requested a refund just one week after renewal.
They advertised a 7-day trial with free cancellation, but it actually lasts only 6 days, and they charge you on the 7th. Simply cancelling on the 7th is insufficient. They charged the full year despite my cancellation. It’s been 13 days without any response from them. The app is riddled with bugs, such as audio reading skipping chapters, and the cancellation process is flawed. While the content idea is promising, their handling of orders and customers is unacceptable. I strongly advise against spending your money on this service.
If I could give zero stars, I would. I couldn’t get the app to work and requested a cancellation and refund within an hour of purchasing a three-month plan. Not only did they refuse my refund, but they charged me an additional $50. I’m out $100 for something I haven’t even used. This is easy to trace online, and I feel ignored and robbed. Stay away from this service.
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