⭐ 1-Star Review – Deceptive Shipping & Unsatisfactory Support I ordered a walking pad with a 350 lb capacity on December 14, 2025. At the time of my order, the website promised free 3-business-day shipping and did not indicate that the item was unavailable. After 7 business days, I still hadn't received a shipping date. After numerous emails and calls to the support team, I learned that the walking pad was out of stock. This is incredibly frustrating, especially since the website still shows the item as available and continues to promote 3-day shipping, which misleads customers. The support team could not provide: • A definite restock date • A shipping date • A delivery date I was told they “should have it by the end of December,” but no concrete timeline was given. This is unacceptable, particularly since it was intended as a Christmas gift. To add to the frustration: • I was only offered a $10 refund AFTER receiving the item, which seems unreasonable given the delays. • I ordered a maintenance kit at the same time, which did arrive. • When I inquired about canceling my order since the walking pad hadn’t shipped, I was informed that the maintenance kit would NOT be refunded, even though it is useless without the machine. This experience has been very disappointing. Between the misleading shipping details, lack of clarity regarding stock, vague responses from the support team, and refusal to refund an accessory linked to an unshipped product, I cannot recommend purchasing directly from this company, especially if you need the item by a specific date.
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