I purchased the basic plan ($7/month) specifically because
all plans — including the cheapest one — advertise "Avatar AI"
as an included feature, with no asterisk, no condition, and no
additional clarification.
When I tried to use it, I discovered the system requires a
minimum of 810 credits per video. My plan only includes 100
credits. This makes the advertised feature completely
inaccessible — not just difficult, but mathematically impossible
to use with the credits the plan provides.
The same applies to the $35/month plan (600 credits). Only the
$159/month plan (3,000 credits) can actually use Avatar AI.
This is never disclosed at the time of purchase.
After raising this, the company approved a full refund in
writing. However, they then cancelled my account without
processing the refund and stopped responding to my emails.
I have documented evidence of everything: the plan advertising,
the 810-credit minimum requirement, the written refund approval,
and the account cancellation without payment. I have filed a
dispute with my bank and reported this to consumer protection
authorities.
If you are considering any plan below $159/month and your goal
is to create Avatar AI videos — you will not be able to do it.
That feature requires credits far beyond what those plans
include, and this is not disclosed before purchase.
Claim your business profile now and gain access to all features and respond to customer reviews.
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