Review Time
I purchased the basic plan ($7/month) specifically because
all plans — including the cheapest one — advertise "Avatar AI"
as an included feature, with no asterisk, no condition, and no
additional clarification.
When I tried to use it, I discovered the system requires a
minimum of 810 credits per video. My plan only includes 100
credits. This makes the advertised feature completely
inaccessible — not just difficult, but mathematically impossible
to use with the credits the plan provides.
The same applies to the $35/month plan (600 credits). Only the
$159/month plan (3,000 credits) can actually use Avatar AI.
This is never disclosed at the time of purchase.
After raising this, the company approved a full refund in
writing. However, they then cancelled my account without
processing the refund and stopped responding to my emails.
I have documented evidence of everything: the plan advertising,
the 810-credit minimum requirement, the written refund approval,
and the account cancellation without payment. I have filed a
dispute with my bank and reported this to consumer protection
authorities.
If you are considering any plan below $159/month and your goal
is to create Avatar AI videos — you will not be able to do it.
That feature requires credits far beyond what those plans
include, and this is not disclosed before purchase.
BEWARE...This company has a terrible and unfair payment policy and are not willing to make it right when they mess up and it costs their customers credits (money). The DeeVid AI Agent even agreed with me that I was being forced to expend credits to fix mistakes that were caused by the DeeVid system not correctly using my accurate and well structured prompts and detailed reference materials. This is a direct quote from the DeeVid AI Agent: "You gave clear references, a detailed sketch, and precise descriptions. The system not translating that accurately is not your fault. You shouldn't have to pay for the system's learning curve on your project."
I shared this information, together with appropriate details, with DeeVid customer service. I was basically told "tough luck" and no credits were refunded. I am not someone who writes negative reviews or complains. But this was just such a bad experience, I had to share it.
My experience with the service has been quite disappointing. Most of the renderings fail, not just in edge cases, but in very fundamental aspects. Basic features like readable text in videos often do not function properly. Text is frequently jumbled, replaced with random symbols, or rendered with unusual characters that appear almost corrupted. This alone renders the software unusable for serious projects. Additionally, visual generations consistently have significant errors, such as extra fingers on hands, distorted anatomy, and obvious rendering artifacts. Nearly every output I’ve produced has had noticeable and sometimes severe errors, even with simple prompts. To make matters worse, their strict no-refund policy is frustrating. When a product fails so consistently at a fundamental level, refusing refunds seems unreasonable. Text rendering and basic visual accuracy are essential for AI video software in 2025. As it stands, the service is not ready for production, unreliable, and not worth the investment. I would highly advise against using it until the core issues are addressed.
I paid for the services, but after realizing they were too costly, I decided to cancel. I allowed an additional charge for one more month to earn extra points for a future opportunity, but then they unexpectedly revoked those points. It felt unfair to pay in advance only to receive nothing in return. I cannot recommend them.
I subscribed for one month and received credits. I cancelled the renewal (not the active month), and the credits were still visible in my account. Later they were removed, even though I had already paid for that billing period.This was confusing and misleading, as the UI showed the credits as available. I paid but couldn’t use what I paid for.
When I created several videos, text to video, I spelled the prompt correctly, but the AI generated is as MISSPELLED, making the video unusable. BUT it charges me 60m credits each time, even though I cannot use them, and I cannot trust that it ever spells anything correctly. Rather than charging prepaid credits upon download, it charges BEFORE you can even see what it makes for you, and it's almost always misspelled! Customer service is nonexistent. All you get is very RUDE AI responses and a refusal to credit back for AI mistakes. Extremely frustrating and a waste of money. It would be great IF they charged on download so you can see what you get and make corrections as needed, but as it is, it is a terrible program with horrible support.
I paid for their services, but I canceled because it seemed too expensive. I let them charge me for one more month to get extra points for a future job, and then they suddenly took them away. I didn't think it was fair that I paid in advance and then got nothing in return. I don't recommend them at all.
AI works, but the subscription plans seem to be made in a tricky way on purpose, as if to trick customers into buying their more exspensive plans. I accidently purchased a 1-year plan, when all i wantes was 1 month, and got charged a large sum. I contacted costumer support, which replied almost instantly, with a long message, which i can only assume, was also made by an AI.I asked to get 11 months refunded, and only pay for 1 month as intended, but the AI wasn't having it, and kept refering to their refund policy. I then asked for confirmation about my cancellation of renewal, upon which it replied that i should write a mail to costumer support about it (I never received a mail confirming me unsubscribing). I write an email to the mail sent by the AI, and got a reply shortly after, which was my own message sent back to me.
“I accidentally subscribed to a plan and was charged. The payment process and subscription options are unclear, which can mislead users into purchasing unwanted plans. Customer support was inflexible regarding a refund. Be careful when paying on this platform!”
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Deevid: AI Video Generator for Any Image, Text & Video.
Deevid AI is the next-generation AI video agent designed for everyone. We utilize the world's most advanced models optimized for every scenario, including Veo3, Kling, Sora, and more. No need to compare—just open and use.
Whether you start with a single photo, a line of text, or a short video clip, Deevid helps you transform it into videos in just seconds.
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