Bought a reloadable card for a trip away and loaded it with money. When to use it in the restaurant and the pin is missing 2 numbers. We called the number provided with the purchase through defence discount to be told there is nothing they can do! The second person said because the card was activated we have lost the money and the third person laughed! Defence discount are no longer contactable as they have switch off their phone lines so I guess it will have to be a charge back through the bank. You pay for this card and you don’t expect a company to rip off ex service people. Wonder if the press would be interested
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