I lost my debit card and reported it as such, before I even received the new one in the mail despite them having my checking account and a different card on file, my Deferit account was "restricted" as it was "flagged" by the "banking system" and if I am me, I should contact them "immediately." IMMEDIATELY. Except, small problem, there is not an immediately for Deferit, as they "do not offer phone support" to allow for more engaging conversations via email with their "Customer Heros" and there are "no scripts." Because obviously no one uses a template in customer service when responding to an email. After more than a week, Deferit has replied, asking for the strangest forms of verification I have ever seen--and I worked in banking for decades. Red flags everywhere. Run, don't walk. I'm not providing they're strange verification request, already canceled my account, but I can't pay for anything I owe them. I should have known better. Edit: Following the company's response, my account was immediately restricted again, without any indication of a reason or notification. All I want is my membership fee returned as well as the "tip" with my first bill payment. Regardless, this company will destroy, your credit, and your time, with fees and retaliation, as evident by this review. 2nd Update: Company responded with compassionate resolution based on perhaps a mutual misunderstanding, real people are answering emails.
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Deferit is a bill budgeting and payment platform that has helped over 550,000 people improve their cashflow and pay bills in installments. To date Deferit has paid over $400m in bills and saved its users over $39m in late fees and other biller penalties by ensuring bills get paid on time.
Pay upfront or over time in 4 easy installments. Build your credit history with every bill payment. The flexibility to change payment dates to suit your lifestyle. No interest, no late fees, just a simple subscription. Whether the bill needs to be paid by ACH, Check, Credit Card or any other method, simply take a photo of the bill and we take care of the rest!
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