I needed to pay a bill but didn't have the funds available. This was my first time using the service. After getting approved, I submitted my payment, only to be informed hours later that they couldn't process it. I turned to their AI chatbot for clarification, but it could only submit a ticket for customer service. I had to wait for a response, which stated they no longer support a specific mobile provider and recommended I pay the bill directly. Clearly, I should have bypassed this service altogether. The so-called 'Customer Heroes' ignored my request for a refund, prompting me to ask again. After waiting two more days, and with the weekend delay, I finally received a response asking if I wanted to refund and cancel, or refund while keeping the account. I opted for just a refund while keeping the account. That was Monday morning, and now it's Thursday night with no refund or acknowledgment of my concerns. It's more like dealing with 'Customer Anti-Heroes.' To anyone considering this service, I strongly advise against it, as they seem indifferent to customer needs. There's no phone support, no online chat, just an email system they don't respond to. RUN!
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Deferit is a bill budgeting and payment platform that has helped over 550,000 people improve their cashflow and pay bills in installments. To date Deferit has paid over $400m in bills and saved its users over $39m in late fees and other biller penalties by ensuring bills get paid on time.
Pay upfront or over time in 4 easy installments. Build your credit history with every bill payment. The flexibility to change payment dates to suit your lifestyle. No interest, no late fees, just a simple subscription. Whether the bill needs to be paid by ACH, Check, Credit Card or any other method, simply take a photo of the bill and we take care of the rest!
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