I am extremely disappointed with Kraamvogel's administrative practices. My midwife advised me to register with several kraamzorg providers due to high demand. When I decided to go with a different provider and requested to cancel my Kraamvogel registration, I was informed of a €150 cancellation fee.Their terms and conditions vaguely state "cancellation fees may apply" and "as soon as possible" without mentioning a fixed amount or specific timeframe. Kraamvogel claims this fee is due if cancellation isn't within 14 days of a confirmation email, an email I unfortunately missed.When I contacted their administration to clarify if I could still cancel without a fee (as their T&Cs were unclear), my registration was suddenly cancelled without my explicit request, and the €150 fee was charged. My attempt to discuss this with Annamarie on the phone was met with unhelpful and dismissive responses, including her hanging up on me and refusing to re-open my registration when I tried to explain the misunderstanding.This entire experience has been incredibly frustrating and disappointing, especially during pregnancy. Kraamvogel needs to urgently update their terms and conditions to clearly state cancellation fees and deadlines on their website.
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Bij de Kraamvogel zorgen we voor een ontspannen en rustige start voor jou en je gezin. Onze ervaren kraamverzorgenden staan klaar om de benodigde zorg en ondersteuning te bieden. Zo kunnen jij en je gezin volop genieten van de mooie, intieme momenten met jullie kindje.
