7-27-25T have been a loyal customer of Dei-Air since 2007 when I built my home. Had always had reliable & well priced service ; until now : on 7-11-25 had a new Hvac system installed . It was supposed to the 14.7 seer &came with 10 yr. parts, labor,& maintenance $12,243 . About 10 days later I received the permits & a certificate of product rating :also Lake County office of building services from Del-Air in the mail. On this paper work it states the unit is 14.3 seer. It only has 1 yr. labor & maintenance . Supposed to be $ 9.203 this is not the one i ordered . Thats over $3000 difference I paid over $12,000 . When the installers were here I had asked the installation supervisor what seer is this unit & "he said he didn't know". I said you don't know ;come on now! Thought that was strange; now I guess I know why? Have repeatedly called Del-Air & told over & over. They have reached out to the Supervisor & Adam the salesman ; & they will get back with me in a few hours. haven't been called back yet! I also called Adam the salesman on my own personally several times. He's ghost also. I would like to hear from Del-Air & get this resolved.
Claim your business profile now and gain access to all features and respond to customer reviews.
