Review Time
I had this company install 2 new AC units. The original install was a disaster, and they had to come back 3 times to even get them working. They never closed out the permit, and now after an inspection, there are multiple issues before the permit can be closed. I had an appointment from 8-12 on 2/19, they never showed or never called. I called to verify they were coming 5 times throughout the day. Now, someone was supposed to come today, 2/20 between 1-5, and now I got a text saying they won't come because they are taking care of their "priority customers". After being missed multiple times, and spending a fortune on 2 new units, I should be a priority. I called and sat on hold for 40 minutes until they hung up on me. When calling their main office, the agent says "there is nothing I can do". I have asked for a manager to call me, multiple times, but they never do. This company is horrible, stay away!
I had this company install 2 new AC units. The original install was a disaster, and they had to come back 3 times to even get them working. They never closed out the permit, and now after an inspection, there are multiple issues before the permit can be closed. I had an appointment from 8-12 on 2/19, they never showed or never called. I called to verify they were coming 5 times throughout the day. Now, someone was supposed to come today, 2/20 between 1-5, and now I got a text saying they won't come because they are taking care of their "priority customers". After being missed multiple times, and spending a fortune on 2 new units, I should be a priority. I called and sat on hold for 40 minutes until they hung up on me. When calling their main office, the agent says "there is nothing I can do". I have asked for a manager to call me, multiple times, but they never do. This company is horrible, stay away!
I’ve gotten 12 texts messages for a 4-6pm slotted time. It’s now 7:50 pm and he’s supposed still not on his way. This is the 3rd time they have been this late.. I called and ask to speak to a manager and was told they would have one call me in 1-3 days. The excuse why he’s still not here is there is another customer with a bigger problem..
I had a check up on my home unit. Two service personnel came to do the check up. About 30 minutes later, the guys came in with around $5,000 worth of things that could go wrong. WOW! Was I surprised. Well, that didn’t go well. Oh, I forgot, when that closed my electrical panel, they broke the latch on the door.
Our a/c unit suddenly stopped working, so we called Delaire since we have a contract with them, as they have worked on our unit since our home was constructed less than 3 years ago. They sent technicians Gavin and Ronnie, who supposedly assessed the problem. They concluded that our drain line was clogged and showed us a photo of a system that appeared never to have been cleaned. Interestingly enough, my husband cleaned the line last week. In my opinion, the technicians just used the same photo of a clogged drain for every house they went to. They insisted the line needed to be cleaned, so $300 plus later, the system was working, but only for a very short time. The following day, it stopped working again, same problem. I called Delaire, and William S presented. It was immediately noted that the “float was not operating correctly.” This is the SAME float that the technicians (Gavin and Ronnie) the day before said was working (and that they put on my invoice). We were then advised by William S. that our unit needed a new “2 pole amp.” Then we were told by William S. that we needed a new capacitor. Almost $500 later, we thought our issues were addressed. We had growing concerns about the inconsistencies among the three Delaire technicians (Gavin, Ronnie, and William S.). I decided to call another A/C company to evaluate the Delaire job. With that being said, our A/C unit does NOT run on a two pole switch…Delaire LIE! When I called Delaire, I was told this is the “terminology that they use.” - DELAIRE LIE! The capacitor was NOT installed correctly-DELAIRE LIE AS WILLIAM S. SAID IT WAS INSTALLED. It was left hanging, and it would have caused irreversible damage. William S. left brackets and bolts on the outside of the condenser. Our new A/C company properly installed the capacitor. The sole thing that Delaire technicians Ronnie, Gavin, and William S. did was babble to us in a/c technical jargon/bs. IMO, It was as though they had been trained to BS customers and scam them. I will never, ever allow Delaire onto my property again. My goal in writing this review is to expose Delaire’s unethical practices, which I believe constitute a scam, as well as their technicians who tow the line by screwing customers.
Called Del-Air as our condensation line was clogged. They charged us $374 for just blowing out the condensation line. Will think hard before ever using them again. They showed up same day, which was nice, HVAC still worked so had no urgency on our end though. Also claimed it just happened as we no longer have maintenance plan (last maintenance visit Sep 2024) and tried to sell us one.
7-27-25T have been a loyal customer of Dei-Air since 2007 when I built my home. Had always had reliable & well priced service ; until now : on 7-11-25 had a new Hvac system installed . It was supposed to the 14.7 seer &came with 10 yr. parts, labor,& maintenance $12,243 . About 10 days later I received the permits & a certificate of product rating :also Lake County office of building services from Del-Air in the mail. On this paper work it states the unit is 14.3 seer. It only has 1 yr. labor & maintenance . Supposed to be $ 9.203 this is not the one i ordered . Thats over $3000 difference I paid over $12,000 . When the installers were here I had asked the installation supervisor what seer is this unit & "he said he didn't know". I said you don't know ;come on now! Thought that was strange; now I guess I know why? Have repeatedly called Del-Air & told over & over. They have reached out to the Supervisor & Adam the salesman ; & they will get back with me in a few hours. haven't been called back yet! I also called Adam the salesman on my own personally several times. He's ghost also. I would like to hear from Del-Air & get this resolved.
I have used Del-Air for about two years. I liked our HVAC technician, Peter. He has always done a good job, and I have always requested him. Del-Air is now in the electrical and plumbing business. During a recent visit for my biannual service checkup, Peter had an electrician with him and told me they now do electrical work, and as part of our service, would do a checkup. I explained an issue with a breaker tripping once every 2-3 months when I use the espresso machine and toaster oven simultaneously. After the electrician spent several hours looking into the issue, he told me I needed new breakers. He called the office and received a quote to replace the electrical breakers. They said replacing them would cost around $1,250 if I approve. I was flabbergasted because this was an outrageous price. I have been in business for over 26 years and know the breakers cost around $50 - $75 at most. I said I would absolutely not approve that charge and to put the breakers back in place. They put the breakers back in, but now they are not staying engaged and trip immediately. He said that they were bad. I told them they were working perfectly fine, except for the occasional tripping when I used two pieces of kitchen equipment that required a heavier load. He continued to work on this, but to no avail. I then discovered that several areas of the house did not have power. They put three "junk" breakers in my box at no charge, but it came with a cost. After they left, I would have lights in my house blink on and off, causing issues.I called the company to explain the problems, but they said, "We tried to fix the issue, but you refused to have the repairs done." After being put on hold two times with the representative going back and forth with another person, she said that she would transfer the call to them, and they could explain. A woman named Beth answered, who said her title was administrator. She could not have been more rude and dogmatic talking to me on the phone. I attempted to explain the real issue, but she was not listening. I asked for another electrician to come out to check the work. She said only one electrician worked for the company on the West Coast of Florida, but she could send the same electrician back out. I told her that it would be a waste of time because this person is the one who caused the issues, and I wanted a qualified person to look at my panel box to see what problem the previous electrician caused. She said she would tell her superiors and get back to me. I patiently waited for over a week and decided to call Beth back. This time, she was friendlier to me and explained that she had told them about the issue and that they were supposed to contact me. She was frustrated that they didn't call me back and said she would let them know I called back. It has been five business days and I am still waiting for a call.
Disappointing is an understatement. We interview multiple vendors selected these guys and when a Manual J report was required for install things fell apart. They simply did not respond to MANY calls after saying they were working on it. We ended going with someone esle AFTER two weeks. If they did not want to generate or unable to create the report simply say so and we would have moved on. Don't say yes we sign agreement and then NOTHING
This company is only a scam. Complete scam artists. This company cold called my elderly grandparents stating they had a 29.00 special to tune up their air conditioner. They showed up the day of service. The “technician” told my grandfather that his 5 year old ac unit was a hunk of “s&@t” and it was going to cost him $15,000 for a brand new ac unit and tried to pressure him into signing a contract that day!!!!! His house is 900sq ft!!!! Who the hell pays $15,000 for a new ac unit on a 900sq ft house? My grandfather realized this company was scamming him so he told them to get off his property. Well… they left and guess what. His ac unit stopped working. It cost him hundreds of dollars to fix. They literally sabotaged his ac unit by putting a part back in upside down. Stay away from this company! Scam artists!!!!
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