Del Air gave me for an appointment between 10 and 12. At 12 I called the company and asked where the service person was? They told me they had re-scheduled my appointment from 12 to 2. I said that was not acceptable, that they should have called to let me know what had taken place as I had things to do. At one, I called again to see where the technician was and was told he'd be there in 10 minutes. This was after speaking with whomever answered the phone, a manager and then a dispatcher. At 2:00 I called again. Same routine of having the various people blow smoke up my butt. At 2:30, I called and told them to cancel the appointment and said they were unprofessional and terrible at the service business. The technician finally showed up at after 3 but I turned him away as I was helping my 98 year old mother. I wasted the entire day. This company is awful. I have a service contract and am due one more service call that I've paid for. After they take care of my system, I will kick them to the curb and find a reputable company that actually believes in service.
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