delair.com

1.4
1.4 Based on 21 reviews

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From the beginning a nightmare

From the beginning a nightmare. They ran wrong electrical wire that was too small (from the outside electric box to the HVAC); they had put in gauge10 and it should have been a gauge 8 wire according to their electrician (Chris). When they left a breaker inside house flipped and left a one whole room and 1/2 of another with no electricity for days. Del Air sent out an electrician (Chris) who found the wrong electric wire was run from outside electric box to air handler). He had repair people come out and replace a piece inside by the air handler to make up for the wire that was too small. That fixed this problem of the whole room outage. Then they left, I had another breaker flip. They sent a different electrician out and just LOOKED at the light switch and said it was a short (NOT!) in the light switch or outlet in living room (which was ALSO involved in the first breaker problem). I told him it was not (and if it was, they caused it). I have never had breakers flip!The first electrician called and said he'd come back out (that's been approximately 4 weeks ago) with something to show me it was a short (my problem to pay to have fixed; tearing wall out). They have yet to return and do anything about this breaker flipped. I reached out to the first electrician about coming back out, by text several times and no reply. I called in 2-3 "escalations" that I've been told that each goes to 4 managers. Still, no one has reached me. I still have a breaker flipped.Also, they left my insider electric box with 'blanks' in the place of where 2 breaker switches used to be. One blank is lose and falling out. My inside electric box was left without what breakers service what now.I know they are going to try to tell you it's a short which I know it is not. This 'so called short' was caused by the original wrong wire being installed. Realize that this outlet/switch is the SAME outlet that was involved in the FIRST breaker flip. A big coincidence that is now a short and is my problem (as Chris, the first electrician, basically said).

1
Date of experience: Oct 22, 2024

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